Obvio Weekly Q&A – September 16, 2026

Summary

This week's call focused heavily on setting up automated membership access loops and complex attendance tracking using GoHighLevel (GHL) webhooks. Sharon Burch and her team (Mercedes, Ryan, and Krista) walked through their "Scene Gym" subscription model, exploring how to restrict multi-session access, track actual attendee duration in Zoom, auto-decrement remaining user credits, and handle past-due subscription removals. Grant Whitehead and Justin James demonstrated how GoHighLevel acts as the single source of truth while Obvio functions as the gatekeeper, using tag-based visibility rules and timeout loops.

The second half covered non-profit campaign workflows with Miriam Delicado. Justin detailed how to schedule transactional email/SMS broadcasts, verify sender domains, manage draft vs. published states, and configure event-wide time zone logic for countdown timers.

Key Topics Covered

• Membership Access & Multi-Session Tracking – Configuring tag-based gatekeeping and GoHighLevel webhook loops to count live Zoom session attendance and auto-decrement subscription credits (00:15:00).
• Zoom Attendance Analytics & Webhook Triggers – Tracking precise attendee duration using Obvio’s native Zoom attendance analytics and triggering post-session GHL automations (00:38:00).
• Automated Revocation & "Single Source of Truth" – Striated GHL tagging synchronization where removing an event tag automatically purges the contact from Obvio and revokes room access (00:32:00).
• Transactional Email & SMS Broadcasts – Differentiating non-unsubscribable transactional event broadcasts from marketing emails, including SMS add-on permissions for team roles (01:03:00).
• Broadcast Sender Domain Verification – Configuring organization-level communication settings to send and verify custom "From" email addresses across all events (01:06:15).
• Obie AI Hub Dashboard Shortcut Integration – Mapping Obie API tokens to create frictionless, one-click attendee authorization links on the Obvio event dashboard (01:12:00).
• Global Post Styling & Form Layouts – Adjusting global card styles, header opacity, custom button triggers, and embedded form fields across dashboard blocks (01:11:30).
• Rich Text Formatting & CSS Overrides – Clearing pasted HTML formatting artifacts to ensure blog text respects global dashboard color themes (01:21:00).
• Countdown Timers & Event Time Zone Logic – Setting manual countdown timers for session doors and establishing standard time zone anchors for multi-national attendee bases (01:30:00).
• Emergency Support & Community Channels – Reviewing official support channels, guaranteed helpdesk operating hours, and Facebook group emergency tagging procedures (01:27:30).